Museum Policies

Safety & Protocol

Code of Conduct | Staff and visitors are expected to behave in a way concurrent with our mission and values. The Museum will not tolerate comments that are hateful, violent, homophobic, racist, derogatory, or abusive by either visitors or staff. Those who violate these expectations will be removed from the site.

Touching of Costumes or Interpreters | While we understand that historical costumes are fascinating and certainly pique interest, GCV&M expects that visitors will not touch, grab, or come into physical contact with historical interpreters or their clothing without expressed permission from said interpreter. 

Service Animal Policy | We allow leashed, certified service dogs onsite with proper identification. We do not allow pets. We will call the Sheriff’s Department for any pet left unattended in a vehicle. 

Accessible Parking | Parking is FREE and plentiful. Accessible parking can be obtained directly in front of the Admissions Tunnel at the Flint Hill Visitors Center.

First Aid Location | Basic first aid supplies such as bandages, antibacterial ointments, and sting relief sprays can be obtained at both the Flint Hill Store and inside the Historic Village at the Ward-Hovey House.

Smoking & Vaping | Smoking and vaping are not allowed past the front parking lots. You will need to exit to your vehicle to smoke or vape.

Clothing and Weapons Policy | Visitors are always welcome to get in on the historical fun by wearing their 19th-century finest! Visitors are not, however, permitted to bring weapons on site (real, or fake). We ask that visitors not wear clothing reflecting any sort of hate speech, and that visitors remain clothed during their visit (shirt, shoes, etc.).  

Food & Drink | Visitors are welcome to bring food to enjoy on the Great Meadow or in the Historic Village. Outdoor dining tables are available around the Great Meadow and wooden benches are distributed throughout the Historic Village. Please note: outside alcohol is prohibited on site, however, craft beer, wine, and hard cider can be purchased at any of our restaurant locations. We do not allow grills or any kind of fire apparatus. 

Farm Animals are unpredictable | For your safety and theirs, we ask that you do not pursue or harass them. If one of the livestock reaches over the fence to nuzzle you, nuzzle back at your own risk. Please do not feed the animals any of your own food. However, you may assist the interpreters in feeding the chickens their standard rations at appropriate times.

Historic Building Guidelines | Food and beverages are prohibited in historic buildings. While GCV&M does offer many “hands-on” activities, we ask you to please avoid touching the wallpaper and furnishings, which may be irreplaceable.

Native Plants & Heritage Gardens | Help us preserve our gardens for future generations to enjoy by not picking the plants and fruit.

Strollers & Wagons | Due to hazards posed by narrow doorways in emergency situations please leave non-essential strollers and wagons outside of the historic buildings.

Lost & Found | Please return to the Flint Hill Store or the Admissions Tunnel to inquire about any items that may be lost. Found items can be delivered to these spaces as well.

Waiver of Liability | By entering the Museum, you agree, on behalf of yourself and any minor children accompanying you, to assume all risks and dangers of personal injury, property damage, and other hazards incidental or in any way related to the visit, whether occurring prior to, during, or subsequent to the visit and releases GCV&M, its trustees, officers, employees, agents, and affiliates from any and all liability for same arising from the visit.

Photography / Videography / Media

Professional Photography / Videography | If you are a professional photographer looking to use GCV&M as the backdrop for a photo shoot (senior photos, family photos, etc., headshots, etc.), please contact rvolna@gcv.org to fill out a release form. There is a small fee for utilizing the Museum campus for professional photoshoots. If you are a film production company looking to utilize the site to film a production, click here

Hobbyist Photography & Videography | Please take photos and videos, and share them using #GCVMuseum! Photography and videotaping are permitted for personal use only. No tripods, please. 

Drone Usage | If you are looking to fly your drone at the Museum, you must contact rvolna@gcv.org or call 585-294-8258 to discuss our policies and waivers. Done usage is limited to select hours and must be arranged at least two weeks in advance. 

Photo Release(s) | Authorized photographers or videographers are often on site at GCV&M capturing fun images that best represent the Museum. If you do not wish to be photographed during your visit, please alert the representative at the Admissions Booth. 

Ticketing

Ticket Transfers | Tickets are strictly non-transferable between days and times. 

Refund Policy | Tickets must be used for the specific dates and times indicated on the ticket. Refund policy is dependent upon the ticket; please visit the specific ticket page for refund policy. 

Events & Programs are Rain or Shine | In the case of a severe weather emergency causing government traffic restrictions, exceptions will be made.