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Museum Policies

Safety & Protocol

Code of Conduct | Staff and visitors are expected to behave in a way concurrent with our mission and values. The Museum will not tolerate comments that are hateful, violent, homophobic, racist, derogatory, or abusive by either visitors or staff. Those who violate these expectations will be removed from the site. Click here to view our DEAI (Diversity, Equity, Accessibility, and Inclusion) commitment. 

Touching of Costumes or Interpreters | While we understand that historical costumes are fascinating and certainly peak interest, GCV&M expects that visitors will not touch, grab, or come into physical contact with historical interpreters or their clothing without expressed permission from said interpreter. 

Service Animal Policy | Service dogs are welcome on the grounds of the Historic Village and on all museum tours. However, pets are not generally permitted on site – with the exception of Summer Sunset Series Concerts. 

Accessible Parking | Parking is FREE and plentiful. Accessible parking can be obtained directly in front of the Admissions Tunnel at the Flint Hill Visitors Center.

First Aid Location | Basic first aid supplies such as bandages, antibacterial ointments, and sting relief sprays can be obtained at both the Flint Hill Store and inside the Historic Village at the Ward-Hovey House.

Smoking & Vaping | Smoking and vaping are not allowed past the GCV&M parking lot located at 1410 Flint Hill Road.

Clothing and Weapons Policy | Visitors are always welcome to get in on the historical fun by wearing their 19th-century finest! Visitors are not, however, permitted to bring weapons on site (real, or fake). We ask that visitors not wear clothing reflecting any sort of hate speech, and that visitors remain clothed during their visit (shirt, shoes, etc.).  

Food & Drink | Visitors are welcome to bring food to enjoy on the Great Meadow or in the Historic Village. Outdoor dining tables are available around the Great Meadow and wooden benches are distributed throughout the Historic Village. Please note: outside alcohol is prohibited on site, however, craft beer, wine, and hard cider can be purchased at any of our restaurant locations. 

Farm Animals are unpredictable | For your safety and theirs, we ask that you do not pursue or harass them. If one of the livestock reaches over the fence to nuzzle you, nuzzle back at your own risk. Please do not feed the animals any of your own food. However, you may assist the interpreters in feeding the chickens their standard rations at appropriate times.

Historic Building Guidelines | Food and beverages are prohibited in historic buildings. While GCV&M does offer many “hands-on” activities, we ask you to please avoid touching the wallpaper and furnishings, which may be irreplaceable.

Native Plants & Heritage Gardens | Help us preserve our gardens for future generations to enjoy by not picking the plants and fruit.

Strollers & Wagons | Due to hazards posed by narrow doorways in emergency situations please leave non-essential strollers and wagons outside of the historic buildings.

Lost & Found | Please return to the Flint Hill Store or the Admissions Tunnel to inquire about any items that may be lost. Found items can be delivered to these spaces as well.

Ticketing

 

Ticket Transfers | Tickets are strictly non-transferable between days and times. 

7-Day Window | Tickets are non-refundable within 7 days of the event and must be used for the specific dates and times indicated on the ticket.

COVID-19 | In the instance of a positive COVID-19 result or mandated quarantine within the 7-day window, parties unable to attend will receive 2023 general admission courtesy passes as compensation. In the event that the Museum is shut down by order of the State of New York in accordance with COVID restrictions, guests who have pre-purchased event tickets will receive a communication from the Museum offering several options for reconciliation.

Events & Programs are Rain or Shine | In the case of a severe weather emergency causing government traffic restrictions, exceptions will be made.

Media

Photos & Videos | Please take photos and videos, and share them using #GCVMuseum! Photography and videotaping are permitted for personal use only. No tripods, please. To learn more about filming a professional production at GCV&M, click here

Photo Release(s) | Authorized photographers or videographers working at our behest may capture your image and ask you to sign a waiver. Please do sign! That could be your ticket to fame. (Though, not to fortune. No compensation is available. But you will enjoy our deepest appreciation.)